Shipping Policy
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
All our products are handmade and therefore shipping times can vary based on quantity ordered, but most orders typically ship within 2 weeks.
WHICH CARRIER DO YOU USE?
We ship most items by USPS or UPS, but we may use FedEx as appropriate for expedited delivery. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
HOW LONG DOES IT TAKE TO ARRIVE?
We ship all orders from the USA. Some international packages may be delayed due to routing or customs delays.
- USA - Within 2-5 business days
- Canada - Within 4-10 business days
- Western Europe - Within 5-15 business days
- Australia/NZ - Within 5-15 business days
- Rest of the World - Within 5-20 business days
I DIDN'T RECIEVE MY ORDER
Please email us: hello@alwaysbecharmed.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.
Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.
If fees are charged by customs, they are payable by the recipient.
SHIPPING INSURANCE
Shipping insurance is offered at checkout. It's provided by Always Be Charmed LLC and covers you in case the item is lost, stolen, or damaged in transit. To make a claim, contact our support team.
Please note - shipping insurance is non-refundable once your order has shipped.